At CRI, we believe that individuals gain independence through developing their vocational aspirations. It is our mission:
“To empower and support individuals to achieve their highest level of independence in the community.”
To be the preferred partner of innovative services that enrich lives and build stronger communities.
At CRI we recognize that our success as an enterprise depends on the talent, skills and expertise of our employees and our ability to function as a tightly integrated team. We believe that respect for our colleagues, customers, partners, and all those with whom we interact is an essential element of all positive and productive business relationships. We understand the importance of our mission and the trust our customers place in us. With this in mind, we strive to excel in every aspect of our business and approach every challenge with a determination to succeed.
Our code of ethics is built on a foundation of widely shared values. The values of CRI are:
Accountability – We accept personal responsibility for one’s conduct and uphold our stakeholders trust through ethical behavior and the fiscally responsible administration of resources. We understand that our pledge may involve difficult choices, hard work, and perseverance. We are competent in our actions and strive to provide quality service through sound decision-making and accountability for our actions.
Creativity – We value innovation and creativity and support an environment for change and intelligent decision making at all levels of the organization. Continuous improvement is how we think; innovative change provides competitive opportunities. We are willing to try new ways to fulfill the organization’s vision, mission, and goals more effectively.
Customer Focus and Satisfaction – We commit ourselves to the understanding that next to our employees, our customers are our main tenant of business. With a high level of customer focus and satisfaction, we are able to more successfully meet our mission. A strong customer focus will: Enhance the capacity of the individuals we serve to live with dignity and contribute to the community.
Integrity – Personal and professional integrity is our guiding value in all that we do. It is our obligation to treat the public, our customers, stakeholders, and one another with uncompromising dignity, consideration, equity, honesty, and mutual respect. We honor commitments, acknowledge legitimate differences of opinion, and accept decisions reached with integrity. Simply put, we will do the right thing for the right reason, and will keep our promises. The success of our organization depends on respect for all individuals.
Excellence – We strive to provide the highest degree of quality and excellence in everything we do. Being quality conscious allows us to meet and exceed our internal goals as well as our customer expectations. We encourage a culture where all can excel and promote an environment where employees are accountable for their job performance and are expected to demonstrate their expertise in making effective, efficient and sustainable decisions.